Incidents of an aimless mind.

Thursday, July 23, 2009

The back story: When I initially posted the Korres promo deal a few days ago, there was initially no order minimum associated with it. Those that took advantage of the offer by purchasing the gum for $2.50 were notified that the promo was only valid on orders over $25 and their orders would be canceled. Clearly they had some upset customers.

However, has chosen to do the right thing. I VERY impressed, this is the customer service that earns my dollar. Not only have they validated their customers concerns and apologized, but they following through by shipping the orders placed AND adding an additional gift!

In this difficult economic time when customers are clinging to their dollars more than ever, this is the way to win customer loyalty.

Bravo Korres, bravo!

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